TERMS AND CONDITIONS
ROYAL CANIN® Breeders Club Rewards (Australia)
By registering as a Member or by utilising any Membership Facilities such as claiming any Member Benefit, you agree to be bound by, and your participation in Royal Canin Breeders Club Rewards will be governed by, these Terms and Conditions.
To become a Member you must be an individual member of the Royal Canin Breeders Club (and therefore meet the Royal Canin Breeders Club Membership requirements set out on our Website and, at all times, comply with the terms and conditions of the Royal Canin Breeders Club) and complete the online join process on our Website.
We reserve the right to decline, suspend or terminate any Member's membership at any time Membership is non-transferable.
It is your responsibility to keep your personal details updated by logging into your Account. If you do not keep your personal details up to date, we may not be able to offer or provide you with any Member Benefits.
Earning Member Benefits
Members can earn Points as follows:
every $500 spent at the ProShop earns a Member 20 Points.
every free bag of pet food redeemed by via the puppy/kitten pack process detailed on the Website by a new pet owner who has purchased a puppy/kitten and receives a puppy/kitten pack from the Member earns a Member 4 Points; and
every second voucher claimed via the puppy/kitten pack process detailed on the Website by a new pet owner who has purchased a puppy/kitten and receives a puppy/kitten pack from the Member earns a Member 6 Points.
Redeeming Member Benefits
You can view and redeem Rewards by logging in via the Website.
Royal Canin reserves the right to obtain Rewards from any supplier and Royal Canin does not guarantee that Rewards will be Royal Canin products.
Rewards may be redeemed for the number of Points determined by Royal Canin from time to time. Royal Canin reserves the right to change the Point value of any Reward at any time.
Royal Canin reserves the right to vary, withdraw or replace any Reward from time to time. In the event any particular Reward is unable to be provided, Royal Canin reserves the right to provide a Reward of equivalent or greater retail value in its place.
Rewards may be redeemed at any time while a Member holds a valid membership.
Rewards will be delivered by Royal Canin's suppliers or their representatives or agents free of charge to addresses in metropolitan areas of Australia or New Zealand, unless advised otherwise at the time of redemption. If any cost for delivery will be incurred by the Member (including deliveries to most rural areas) this will be advised at the time of redemption and must be agreed to by the Member in order to redeem the Reward.
Member Benefits - general terms and conditions
Member Benefits are personal to you and are not transferable, unless we notify you otherwise.
Your Membership Benefits and any redeemed Rewards are for private use only and must not be re-sold or given to any third party. We will not be responsible for any liability arising from any use of Membership Benefits or Rewards other than as set out in these Terms and Conditions. We do not exchange or refund Member Benefits, Points or Rewards for anything else, including for cash or gift cards.
Expiry of your Points balance
Any unused Points or spend not converted to Points will expire after 24 months. For example, all points earned in 2018 January will expire in January 2020.
Tracking your Points balance
To track your Points balance, you can check your Account by logging in via the Website.
Points are calculated and updated on a monthly basis from the date of delivery of the items purchased through the ProShop.
Rejection, Suspension and Cancellation
Royal Canin reserves the right at any time without notice to:
decline to provide any Membership Facilities;
withdraw or cancel Membership Facilities or Member Benefits;
reverse any Member Benefits; and/or
terminate the Royal Canin Breeders Club Rewards program.
Grounds for doing any of the things referred to in clause 7(a) include (but are not limited to):
any abuse or attempted abuse of your Membership, the Royal Canin Breeders Club Rewards program or anything associated with Royal Canin;
an act or omission contrary to these Terms and Conditions or the terms and conditions of the Royal Canin Breeders Club;
any Member Benefits which are accumulated fraudulently or credited or accumulated erroneously;
any use or attempted use of your Points balance, or any other Member Benefits in a manner contrary to these Terms and Conditions;
any use or attempted use of your Points balance, or any other Member Benefits for purchases made by a person other than the Member;
any reasonable suspicion of unacceptable conduct in connection with your Membership, including any reasonable suspicion of dishonesty, fraud or wrongful conduct; or
your bankruptcy or death.
On cancellation of your Membership, we may retain your Membership information for record-keeping purposes and, in de-identified form, for our general data analysis purposes. We may allocate to another Member any membership identifier (including number) previously allocated to you.
You agree that we do not need to notify you in advance, or give you any reasons, with regard to any action we take concerning your Membership.
Royal Canin's Liability
You acknowledge and agree that there may be:
delay in issuing you with, or non-issue to you of, any Member Benefits;
acts, errors or omissions by us in the course of providing Member Benefits (including as referred to in these Terms and Conditions); or
loss, theft or damage to any documentation in the course of the posting or delivery of that documentation to you.
You agree that any comments, suggestions or recommendations you may receive from us or others as part of Member Benefits may not be suitable, accurate or complete and you must not rely on them in a way which may give rise to any loss or damage. If you intend to rely on anything in connection with Royal Canin Breeders Club Rewards, your reliance should be based solely on your own judgement including as to the extent to which you should obtain or use any Member Benefits. Any representation made by any third party about any Member Benefit will be in no way binding on Royal Canin, nor will Royal Canin be held liable for any loss or damage suffered in relation to reliance on the same.
Without limiting this clause, any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services or Rewards supplied by Royal Canin pursuant to these Terms and Conditions, whether express or implied by statute, are excluded to the maximum extent permitted by law, and, where liability cannot be excluded, our liability to you will in all cases be limited to:
the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods; or
reinstating the number of Points or other Member Benefits, in dispute.
The above limitation of liability in Royal Canin's favour also applies to Related Bodies Corporate of Royal Canin.
Any tax, liability, or duty incurred by a Member arising from a Member's participation in the Royal Canin Breeders Club Rewards program is the responsibility of the Member.
Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.
You acknowledge that unauthorised access to your Account and personal information may occur if you do not take care to prevent anyone other than you and us from accessing your information about your Membership, including your Account password.
Privacy & Communications
Your personal information, including your name and address, may be disclosed to suppliers of Royal Canin or their delegated representatives or agents for purposes related to the Royal Canin Breeders Club Rewards program, including, without limitation, to enable delivery of Rewards in accordance with clause 3(f). You consent to Royal Canin disclosing your personal information for such purposes.
Changes to Terms and Conditions and Termination
Royal Canin reserves the right to change, suspend or terminate these Terms and Conditions or the Royal Canin Breeders Club Rewards program at any time.
You may cancel your Membership immediately at any time by calling us on 1300 657 021 (Australia) / 0800 99 2001 (NZ) or by following the required steps on our Website. Upon cancellation of your Membership, all unused Points will be forfeited and you will be unable to utilise any Membership Facilities.
Where we change the Terms and Conditions, a copy of the revised Terms and Conditions will be available on the Website.
Continuing to use your Membership Facilities or seeking to access or use any Member Benefits after a change to these Terms and Conditions will be deemed acceptance of the amended Terms and Conditions.
Complaints and Queries
If you have any queries or complaints regarding the Royal Canin Breeders Club Rewards program, you should contact us. You can do this by calling us on 1300 657 021 (Australia) / 0800 99 2001 (NZ) or by contacting us via our Website.
Definitions: In these Terms and Conditions, the following terms have the following meaning:
Account means your personal Breeders Club Rewards account to which you log in through the Website or any other means which is authorised by us.
Member means a person who has been validly registered as a member of the Royal Canin Breeders Club Rewards on the Website and Membership has a corresponding meaning.
Member Benefits are benefits which we specify from time to time in connection with Breeders Club Rewards including, without limitation, Points, any other Member Benefits specified in these Terms and Conditions and any other benefits we may make available to Members from time to time.
Membership Facility means any means by which you access Breeders Club Rewards (including any Member Benefits) including, but not limited to the Website or any other smartphone application or digital wallet authorised by us.
Points means a point earned in accordance with these terms and conditions which Rewards may be redeemed. Points have no cash value and are not redeemable for cash.
ProShop means the Royal Canin ProShop accessible to Members via the Website.
Rewards means products which may be redeemed by Members in exchange for Points via the Website.
Terms and Conditions means this document, and any other documents incorporated into it by reference.
Website means breeders.royalcanin.com.au (Australia) / breeders.royalcanin.co.nz (New Zealand).
Royal Canin means Royal Canin Australia Pty Ltd (ACN 092 020 178).
Royal Canin Breeders Club means the Royal Canin Breeders Club promoted on the Website.
Royal Canin Breeders Club Rewards means the customer loyalty program we designate as such from time to time.
References In these Terms and Conditions, reference to: "we", "our" and "us" are references to Royal Canin and references to "you" and "your" are references to the individual who has registered as a Royal Canin Breeders Club Rewards Member, used any Membership Facilities or who has sought to earn, access or use any Member Benefits.