1. Puppy and Kitten packs (pictured above) can be ordered FREE with your food order on the Webshop. Simply click ‘Register Litter’ at the checkout.
2. Enter the details of your litter and click 'Register'. Once successful the packs will appear as an item in your cart. Continue to checkout as normal.
3. When you receive the packs you must fill in your Breeder Club number on the flyer inside the pack – this step is important!
4. You can find your Breeders Club number at the top of any newsletter or on the my account page of the Webshop. Eg. C123456
5. The best time to give this pack to your new owners is 2 – 3 weeks before they are ready to collect their new pet. If this isn’t possible you can let them know your Breeders Club number and the unique barcode from their pack. Editable PDFs can be downloaded using the link below if required and sent or emailed to your new owners.

Download Puppy Pack Flyer PDF Download Kitten Pack Flyer PDF

See below a screenshot showing where the 'Register Litter' button is displayed in your cart (top right).

1. Your new owner will need to visit one of:
   Puppies: https://www.promos.royalcanin.com.au/mypuppy
   Kittens: https://www.promos.royalcanin.com.au/mykitten
   
2. They are required to enter some basic information including:
   
   • Your Breeders Unique Code
   • The Pack Serial Number AUa1B2c3 - printed on the A4 flyer (or found on the back of the folder for older packs)
3. Your new owners may be able to select from multiple diets eg. Labrador Puppy and Maxi Puppy, Mother & Babycat or Kitten dry diets. Make sure you are familiar with the options and let your new owner know which diet you recommend.
4. Once the sign up process is complete your new owner will receive a validation email. It is important that they validate their account so they can access it in the future.
5. They will also receive a Welcome Email with their first 30% off voucher. The voucher is valid for 6 months from the date it is sent and can be redeemed in any participating pet store, veterinary clinic or online retailer - pictured right.
6. The free bag of food will normally take 2–3 day to arrive. Your new owner will receive an email with the tracking details of their delivery.

See below an image showing the sign up page your new owners will need to complete - make sure you are familiar with the site so you can assist them if needed.

1. Your new owner will need the details from the bag they purchase using the first 30% off voucher:
   
   1. Date
   2. Name of product
   3. Place of Purchase
2. They then need to log in to the Healthy Pets Club, Pet Owner Portal at: https://www.promos.royalcanin.com.au/healthy-pets-club/login
3. They will then see a link on their dashboard to enter the barcode the from the purchased bag of Royal Canin - this link is only active 15 days post inital sign up, and remains active for 6 months. If the new owner does not claim the second voucher within the 6 months the link to claim will disappear from their dashboard.
4. Their second 30% voucher will be emailed to them.
5. This voucher is valid for 6 months from date of issue.
6. New owners can also find copies of their vouchers in Pet Owner Portal of the Healthy Pets Club, should they need to.

See below an image of the how the New Owners, Healthy Pets Club Portal appears when they log in to view or claim their vouchers.

1. New owners may only receive up to 2 free bags of food in any 24 month period even if they purchase more than 2 puppies or kittens from a qualifying breeder.
2. 30% off vouchers are only valid one per person.
3. The promotion is not open to members of the Royal Canin Breeders Club.
4. Packs can not be sent overseas—if however you are sending a puppy between New Zealand and Australia please contact [email protected] to arrange this.
5. Full Terms and Conditions can be found here.

1. Every FREE bag of food your new owners sign up for = 10 Breeder Rewards points.
2. Learn more about the Breeder Rewards Programme here.

If you have any queries about the process please contact [email protected]